Loyalty

Overview

Customer retention is the key challenge for any service provider worldwide. Creating stickiness is critical to customer loyalty, reducing churn and consistent profitability. Well planned loyalty programs significantly influence customer acquisition and retention.

Our best-in-class Loyalty Management Solution is a collaborative customer engagement platform that manages customer relationships. The solution allows you to understand and use information about customers’ demands, convert prospects into first-time buyers, convert first-time buyers into long-term happy customers & customize to fit your market needs, effectively measure, track, and reward customer loyalty.

It encompasses key functionalities to create, execute and manage customer preferences and purchase history, and leverages these insights to supply relevant services to the customer, thereby delivering a truly personalized experience.

Features

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On-line points accumulation, discount , redemption and Bonus calculation

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Instant rewards; Discounts, gifts, free services, bonus

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Automatic Tier class upgrade/ downgrade based on customer behavior

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Service provider based redemption and third party redemptions together at single place

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Real time customer communication on rewards, upgrades, expiry etc. to for continuous customer engagement

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Multiple channel support for registration, account management, benefits etc.

Benefits

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Increased customer retention by rewarding purchases based on customer behaviour

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Seamless customer experience across multiple channels (SMS, USSD, IVR, Web, App etc.)

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Improve cross-sell and upsell opportunities through intelligent loyalty programs

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Improve brand perception and popularity

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Launch  variety of loyalty programs based on the categories of customer, line of service etc

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Enhance Revenues and Consumption through teaser programs